Refund & Cancellation Policy

A Client may cancel a confirmed booking subject to the following schedule:

The 20% service fee is non-refundable in all cancellation scenarios.

If a Pilot cancels a confirmed booking, the Client will receive a full refund of the job value and service fee.

Repeated Pilot cancellations (3 or more within a 12-month period) will result in account review and may lead to suspension.

If a job cannot proceed due to weather conditions that render the flight unsafe or unlawful, the Client and Pilot are encouraged to reschedule at no cost.

If rescheduling is not possible within 30 days, the Client may request a full refund of the job value. Documentation of the weather or airspace restriction is required.

Approved refunds are processed within 2–5 business days via EFT to the client's bank account.

Clients will receive an email confirmation when the refund has been processed, including the refund amount and reference number.

If a Client disputes the quality of deliverables within the 5-day approval window, they must raise a formal dispute through the Platform.

Lofft will act as a neutral adjudicator and aims to resolve disputes within 10 business days. Following a review of both parties' submissions against the original job brief, Lofft will issue a binding outcome (full refund, partial refund, or payment release to the Pilot). If you are unsatisfied with Lofft's outcome, you retain the right to approach the National Consumer Commission or a consumer court under the Consumer Protection Act 68 of 2008.

Where a Client's concern relates to services rendered without reasonable care and skill under CPA Section 54, or to a remedy for defective services under CPA Section 56, these statutory rights are not extinguished by the 5-day auto-release period. Clients who believe they have a claim under Section 54 or 56 after auto-release should contact support@lofft.co.za as soon as possible.

Lofft Careers subscriptions can be cancelled at any time. Cancelling stops future billing but does not refund the current billing period already paid for.

A placement fee becomes payable once a hire is reported, or otherwise becomes known to Lofft, as described in Section 3.7 of our Terms of Service. Placement fees are invoiced once the introduction has led to a hire and are non-refundable, since the introduction service has, by definition, already been completed.

This policy does not limit any rights you may have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Under Section 44 of the ECT Act, you may cancel an electronic transaction within 7 days without reason or penalty, provided the services have not already commenced with your express consent.

If you believe your consumer rights have been violated, you may approach the National Consumer Commission (www.thencc.gov.za) or a provincial consumer court for assistance.